Infinity Connections BPO company. Nearshore Offshore BPO for outsourcing solutions on back-office, marketing, sales support, customer care, and more.

Infinity Connections BPO industry outsourcing

Outsourced Logistics Services for Businesses

Logistics Outsourcing That Enhances Efficiency

At Infinity Connections we provide specialized logistics outsourcing services to help companies manage their supply chain operations with accuracy, speed, and cost efficiency. Whether you handle e-commerce, retail, transportation, or distribution, our nearshore teams support your operations so your business keeps moving—fast and reliably.

What Our Logistics Support Team Handles

Real-Time Tracking: We provide remote solutions for package management, for your in-house operations. Our team handles the entire process: customer service, guide creation, support, monitoring, and tracking.

Tailored Solutions: We help you with door-to-door package delivery services in the United States. Our focus is on providing security, efficiency, and personalized support at every stage of shipping.

Seamless Integration with your Platforms: We work with leading systems such as Skycounters, Syscargo, Invicta, and Servicarga, ensuring real-time updates on tracking, shipments, and deliveries through secure and coordinated platforms.

Defined Workflow, Consistent Results:

Request processing

Verification

Automated guide creation

Label generation & dispatch.

Incident reports and timely resolution

Shipment tracking and status updates

Key Functions of Our Logistics Service

Order Processing & Coordination:

We manage order intake, verification, data entry, system updates, and backend coordination to ensure every request moves smoothly through your workflow.

Shipment Tracking & Status Updates:

Our agents monitor shipments in real time, provide proactive updates, and ensure customers and partners stay informed at every stage of the delivery cycle.

Carrier & Vendor Communication:

We coordinate with carriers, warehouses, and vendors for scheduling, troubleshooting, and issue resolution.

Customer Support for Logistics Operations:

From delivery inquiries to status problems or lost shipments, we handle customer interactions with speed and professionalism.

Returns & Claims Processing:

We manage documentation, follow-ups, and resolutions for returns, refunds, and claims.

Proven
Methodology

Our bilingual nearshore teams reduce operational strain, improve communication across the supply chain, and provide the flexibility companies need to scale during peak seasons. With Infinity, businesses gain a reliable logistics partner that enhances accuracy, reduces delays, and improves customer experience.

Initial Diagnosis:

We identify your needs, frequent destinations, current tools, and shipping volumes.

Operational Flow Configuration:

We define the necessary steps to integrate our solutions into your daily operations.

Operational Team Assignment:

We identify your needs, frequent destinations, current tools, and shipping volumes.

Implementation and Ongoing Support:

We perform tasks, keep your guides up-to-date, and provide support at all times.

Continuous Improvement and Updates:

We adapt our solutions to your operational changes, new rates, or routes.