Externalización de servicios logísticos
Logistics Outsourcing That Enhances Efficiency
Ofrecemos un servicio integral de externalización logística para agencias de envíos en Estados Unidos, incluyendo la gestión de guías, rastreo de paquetes y soporte al cliente. Facilitamos toda la gestión de tu agencia, optimizando tiempos y procesos con tecnología especializada.
Estas son algunas de las tareas que puedes delegarnos:
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Seguimiento en tiempo real: Soluciones remotas para la gestión de paquetería internacional, enfocadas en agencias con operaciones propias y cartera de clientes. Nuestro equipo ejecuta todo el proceso logístico: atención al cliente, creación de guías, soporte, seguimiento y rastreo.
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Logística personalizada para agencias: Nos especializamos en atender agencias con servicio de paquetería puerta a puerta en Estados Unidos. Nuestro enfoque es brindar seguridad, eficiencia y acompañamiento personalizado en cada etapa del envío.
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Integración con tus herramientas y plataformas: Trabajamos con sistemas como Skycounters, Syscargo, Invicta, Servicarga, manteniendo actualizados todos los datos de rastreo, guías y entregas a través de plataformas seguras y coordinadas.​
​Procesos definidos,
resultados garantizados
Recepción de la solicitud
Creación de guía automatizada
Generación y envío de etiquetas
Reporte de incidencias y resolución oportuna
Seguimiento y actualización del estado del envío
Key Functions of Our Logistics Service
Order Processing & Coordination:
We manage order intake, verification, data entry, system updates, and backend coordination to ensure every request moves smoothly through your workflow.
Shipment Tracking & Status Updates:
Our agents monitor shipments in real time, provide proactive updates, and ensure customers and partners stay informed at every stage of the delivery cycle.
Carrier & Vendor Communication:​​​
We coordinate with carriers, warehouses, and vendors for scheduling, troubleshooting, and issue resolution.
Customer Support for Logistics Operations:
From delivery inquiries to status problems or lost shipments, we handle customer interactions with speed and professionalism.
Returns & Claims Processing:
We manage documentation, follow-ups, and resolutions for returns, refunds, and claims.
Proven
Methodology
Our bilingual nearshore teams reduce operational strain, improve communication across the supply chain, and provide the flexibility companies need to scale during peak seasons. With Infinity, businesses gain a reliable logistics partner that enhances accuracy, reduces delays, and improves customer experience.
Initial Diagnosis:
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We identify your needs, frequent destinations, current tools, and shipping volumes.
Operational Flow Configuration:
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We define the necessary steps to integrate our solutions into your daily operations.
Operational Team Assignment:
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We identify your needs, frequent destinations, current tools, and shipping volumes.
Implementation and Ongoing Support:
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We perform tasks, keep your guides up-to-date, and provide support at all times.
​​​​​Continuous Improvement and Updates:
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We adapt our solutions to your operational changes, new rates, or routes.
Why Companies Choose Infinity for Logistics Outsourcing
Real International Experience:
Over 5 years managing logistics operations and shipping for agencies in the United States, with presence in over 180 destinations.
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Timely Cost Savings:
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Saving operational time.
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Automatic guide tracking.
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Access to shipping platforms.
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Increased attention capacity.
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Expansion of your logistics network with professional support.
